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Please ensure you have tried to use our hardware
troubleshooter before proceeding, this will
ensure your device is not sent back to us uncessarily.
Some examples of hardware faults are:
- Battery discharges quickly or will not charge
- Touchscreen or digitiser will not respond
properly
- Handheld will not turn on / 'Wake up' problem
- Handheld loses data
- Handheld does not HotSync with desktop or
laptop computer
To start the diagnosis process click here,
select the fault description that best fits
your hardware issue and click "Continue".
If you do not find your fault in the list it
is likely to be a software fault. |
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| Please ensure you have tried to use our software
troubleshooter before proceeding, this will
ensure your device is not sent back to us uncessarily.
To determine if you have a software issue here
are a few examples of software faults:
- Fatal Exceptions on your device
- HotSync issues
- Installation problems
- Bluetooth/WiFi connectivity
- Outlook synchronization
To troubleshoot software issues please check
the Knowledge Library for solutions.
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