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	Solution ID : 8306 Palm Tungsten T5 Update Tungsten™ T5 Update v1.1 What is the Tungsten T5 Update v1.1? Do I need the Tungsten T5 Update v1.1? What to expect System Requirements Download What is the Tungsten T5 Update v1.1? The Tungsten T5 Update 1.1 adds enhancements that provide increased stability and reliability, as well as improved memory management on your handheld. New in version 1.1: Resolves problems caused when synchronising large databases and files Fixes problems in the Calendar relating to Birthdays or recurring notes Fixes an issue with the Find feature and Calculator application Provides non-volatile file system improvements Also included from version 1.0 (released October 2004): Fixes a problem in the Calendar that can cause a crash when the default view is changed from Agenda to Month View Fixes an issue in Contacts when using the Menu drop down list for new entries Adjusts the Palm OS® soft keyboard to prevent system instability in certain situations Do I need the Tungsten T5 Update? Your Tungsten T5 handheld may already include these enhancements. To find out: On your handheld, launch the Memos application. Create a new Memo. Write the Graffiti Short Cut stroke , then full stop, then the number 9 : . A date will appear. If the date is before Fri 06/03/2005 0, you do need the Tungsten T5 Update. If the date is Fri 06/03/2005 0 or after, you do not need the Tungsten T5 Update. What to expect The Tungsten Update v1.1 will change the permanent (ROM) software in your Tungsten T5. Please set aside 20 minutes to complete the process. Here is what happens during the upgrade: Your handheld’s username is identified Your personal data is backed up on your PC or Macintosh The updater is installed on your handheld The ROM updater runs automatically on your handheld All your personal data and applications are erased from the handheld The ROM software is upgraded A second HotSync® operation restores the personal data and applications that were backed up earlier System Requirements Tungsten T5 handheld Windows® 2000/XP or Macintosh OS® 10.2.6 to 10.3.x HotSync® Manager 6.0.1 or greater (Windows), or 3.2.1 (Mac). This is part of the Palm™ Desktop installation included on your Tungsten T5 CD-ROM. Tungsten T5 battery fully charged. At least 16.7MB/16,700KB free memory on your Tungsten T5 handheld (how to tell how much free memory you have). The free memory accommodates the update software on your device; the software will be removed from your device (and the memory freed) when the update is complete. Must be installing the update on a computer with which the Tungsten T5 handheld is synchronised (i.e. a user folder for the handheld exists on the computer). Must synchronise with your current username. You may have several usernames stored on your desktop computer. Make sure you synchronise with the username on your Tungsten T5 handheld, or you will appear to lose data. Caution: Performing this update will erase all data on your Tungsten T5 handheld and revert it to a factory state (both Program Memory and Internal Drive). Follow the directions below to back up the information in your handheld's Program Memory and Internal Drive. After the update is complete, you will restore your data to your handheld from these backups. Some third-party applications change the way your handheld backs up data. Other third-party applications do not back up data. If you have third-party software on your device, please contact the developer to learn what components are backed up during a HotSync operation, and if HotSync conduits are altered. Any data not backed up will be lost. Before downloading and using the software you have requested, please read the following. Using the software indicates that you agree to the terms set forth below. If you do not agree, please click the "Back" button on your web browser to return to the previous page. SOFTWARE LICENSE AGREEMENT CAREFULLY READ THE FOLLOWING TERMS AND CONDITIONS BEFORE USING THIS PRODUCT. IT CONTAINS SOFTWARE, THE USE OF WHICH IS LICENSED BY PALMONE, INC. ("PALMONE") TO YOU, THE ORIGINAL END USER, FOR YOUR USE ONLY AS SET FORTH BELOW. IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS OF THIS AGREEMENT, DO NOT USE THE SOFTWARE. USING ANY PART OF THE SOFTWARE INDICATES THAT YOU ACCEPT THESE TERMS. Software products included with this product that are not palmOne products are licensed to you by the software provider. Refer to the license contained in the provider's product for the terms of use before using such products. LICENSE: palmOne grants you a limited, nonexclusive license to use the accompanying software program(s) (the "Software") subject to the terms and restrictions set forth in this License Agreement. You are not permitted to use the Software in any manner not expressly authorized by this License. You acknowledge and agree that ownership of the Software and all subsequent copies thereof regardless of the form or media are held by Palm or its suppliers. The Software is licensed for use on any palmOne product and/or personal computer, provided that the Software is used only in connection with Palm products. You may reproduce and use one (1) copy of the Desktop Software for each personal computer or Palm product on which such Software is used. You may use the Device Software only on one (1) Palm product. Otherwise, the Software and supporting documentation may be copied only as essential for backup or archive purposes in support of your use of the Software. You must reproduce and include all copyright notices and any other proprietary rights notices appearing on the Software on any copies that you make. NO ASSIGNMENT; NO REVERSE ENGINEERING: You may transfer the Software to another party if such party accepts the terms and conditions of this License Agreement. If you transfer the Software, you must at the same time either transfer all copies of the Software as well as the supporting documentation to the same party or destroy any such materials not transferred. Modification, reverse engineering, reverse compiling, or disassembly of the Software is expressly prohibited. However, if you are a European Union ("EU") resident, information necessary to achieve interoperability of the Software with other programs within the meaning of the EU Directive on the Legal Protection of Computer Programs is available to you from Palm upon written request. EXPORT RESTRICTIONS: You agree that you will not export or re-export the Software or accompanying documentation (or any copies thereof)or any products utilizing the Software or such documentation in violation of any applicable laws or regulations of the United States or the country in which you obtained them. TERM AND TERMINATION: This License Agreement is effective until terminated. You may terminate it at any time by destroying the Software and documentation together with all copies and merged portions in any form. It will also terminate immediately if you fail to comply with any term or condition of this License Agreement. Upon such termination you agree to destroy the Software and documentation, together with all copies. U.S. GOVERNMENT RIGHTS: The Software licensed under this License Agreement is "commercial computer software" as the term is described in 48 C.F.R. 252.227-7014(a)(1). If acquired by or on behalf of a civilian agency, the U.S. Government acquires this commercial computer software and/or commercial computer software documentation subject to the terms of this License Agreement as specified in 48 C.F.R. 12.212 (Computer Software) and 48 C.F.R. 12.211 (Technical Data) of the Federal Acquisition Regulations ("FAR") and its successors. If acquired by or on behalf of any agency within the Department of Defense ("DOD"), the U.S. Government acquires this commercial computer software and/or commercial computer software documentation subject to the terms of this License Agreement as specified in 48 C.F.R. 227.7202-3 of the DOD FAR Supplement ("DFAR") and its successors. THIRD PARTY BENEFICIARY: You acknowledge and agree that PalmSource, Inc. is a direct and intended third party beneficiary of this License Agreement. GOVERNING LAW: This License Agreement shall be governed by the laws of the State of California and by the laws of the United States, excluding their conflicts of laws principles. The United Nations Convention on Contracts for the International Sale of Goods (1980) is hereby excluded in its entirety from application to this License Agreement. SEVERABILITY: In the event any provision of this License Agreement is found to be invalid, illegal or unenforceable, the validity, legality and enforceability of any of the remaining provisions shall not in any way be affected or impaired. ENTIRE AGREEMENT: This License Agreement and the accompanying Limited Warranty set forth the entire agreement between you and palmOne, supersedes all prior agreements, whether written or oral, with respect to the Software, and may be amended only in a writing signed by both parties. LIMITED WARRANTY HARDWARE: palmOne, Inc. ("palmOne") warrants to the original end user ("Customer") that new palmOne branded products will be free from defects in workmanship and materials, under normal use, for one (1) year (two (2) years in the European Union if you are an individual consumer) from the original purchase date. palmOne warrants refurbished palmOne products, marked and sold as such, for ninety (90) days (two (2) years in the European Union if you are an individual consumer) from the original purchase date. SOFTWARE: palmOne warrants to Customer that the Palm Desktop organizer software, the Palm OS® software and any other palmOne branded software will perform in substantial conformance to their program specifications for a period of ninety (90) days from the date of original purchase or two (2) years from the date of original purchase if purchased in any European Union country. palmOne warrants the media containing software against failure during the warranty period. palmOne makes no warranty or representation that the operation of the software products will be uninterrupted or error free, or that all defects in the software products will be corrected. EXCLUSIONS This warranty excludes (1) physical damage to the surface of the product, including cracks or scratches on the lcd touchscreen or outside casing; (2) damage caused by misuse, neglect, improper installation or testing, unauthorized attempts to open, repair, or modify the product, or any other cause beyond the range of the intended use; (3) damage caused by accident, fire, power changes, other hazards, or acts of God; or (4) use of the product with any non-palmOne device or service if such device or service causes the problem.<p></p> Any third party products, including software, included with palmOne products are not covered by this palmOne warranty and palmOne makes no representations or warranties on behalf of such third parties. Any warranty on such products is from the supplier or licensor of the product. EXCLUSIVE REMEDIES Should a covered defect occur during the warranty period and you notify palmOne, your sole and exclusive remedy shall be, at palmOne's sole option and expense, to repair or replace the product or software. If palmOne cannot reasonably repair nor replace then palmOne may, in its sole discretion, refund the purchase price paid for the product. Replacement products or parts may be new or reconditioned or comparable versions of the defective item. palmOne warrants any replaced or repaired product, part, or software for a period of ninety (90) days from shipment, or through the end of the original warranty, whichever is longer. OBTAINING WARRANTY SERVICE: Customer must contact a palmOne Technical Support or Customer Service center within the applicable warranty period to obtain warranty service authorization. To obtain the number in your area refer to palmOne's web site at www.palm.com/support. Dated proof of original purchase will be required. Products or parts shipped by Customer to palmOne must be sent postage-paid and packaged appropriately for safe shipment. palmOne is not responsible for Customer products received without a warranty service authorization and may be rejected. Repaired or replacement products will be shipped to Customer at palmOne's expense. All products or parts that are replaced become the property of palmOne. palmOne shall not be responsible for Customer's software, firmware, information, or memory data contained in, stored on, or integrated with any products returned to palmOne for repair, whether under warranty or not. The repair and replacement process for products or parts in locations outside of the United States will vary depending on Customer's location. WARRANTIES EXCLUSIVE: THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, CORRESPONDENCE WITH DESCRIPTION, AND NON-INFRINGEMENT, ALL OF WHICH ARE EXPRESSLY DISCLAIMED BY PALM AND ITS SUPPLIERS. LIMITATION OF LIABILITY: NEITHER PALMONE NOR ITS SUPPLIERS SHALL BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND, LOSS OF INFORMATION OR DATA, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE OR USE OF THIS PRODUCT, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR ANY OTHER THEORY, EVEN IF PALMONE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. PALMONE'S ENTIRE LIABILITY SHALL BE LIMITED TO REPLACEMENT, REPAIR, OR REFUND OF THE PURCHASE PRICE PAID, AT PALMONE'S OPTION. DISCLAIMER: Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages so the above limitations and exclusions may be limited in their application to you. When implied warranties may not be excluded in their entirety, they will be limited to the duration of the applicable written warranty. This warranty gives you specific legal rights; you may have other rights that may vary depending on local law. Your statutory rights are not affected. GOVERNING LAW: This Limited Warranty shall be governed by the laws of the State of California, U.S.A., and by the laws of the United States, excluding their conflicts of laws principles. The United Nations Convention on Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this Limited Warranty. palmOne, Inc. 400 N. McCarthy Boulevard Milpitas, California 95035 United States of America www.palm.com Download the Palm Tungsten T5 Update 1.1 Tungsten_T5_1.1_Updater.zip (15.1 MB ZIP file) Tungsten_T5_1.1_Update.sit (13.6 MB SIT file) Ready to update? Click here if you have 16.7MB free memory on your handheld Click here if you could not free up 16.7MB of memory (alternate instructions) Quick tip: If you do not have 16.7MB free space on your handheld, do not follow these instructions. Find out how much free memory you have. If you are not able to free up 16.7MB, follow these instructions instead. Installation: Windows Installation: Macintosh Installation: Windows Before Installing Find your device's username. Important: Because the contents of the Internal Drive are not backed up during HotSync, you will need to do this manually. To find out how to proceed, click here. During the installation process, make sure your Tungsten T5's battery is fully charged and that your device is connected to both a power supply and your computer. Make sure you have at least 16.7MB/16,700KB free memory on your device (how). Change all conduits to 'Synchronise the files' (how). This ensures a current backup of data normally backed up during a HotSync operation. Perform a HotSync operation. Unzip the file you just downloaded, and double-click the file you have just unzipped Tungsten T5 1.1 Updater.exe. Follow all instructions in the installation wizard that will appear. This includes a HotSync operation that will back up your personal information and transfer the Tungsten T5 Update to your handheld. To restore the contents of your Internal Drive: on your PC, open the File Transfer application. In File Transfer, click "Copy Folder from PC." Browse the files that were saved from the handheld, and click Open. Then click Refresh. On your handheld, launch the Files application to ensure the files have been restored successfully. Installation: Macintosh Before Installing Find your device's username. Important: Because the contents of the Internal Drive are not backed up during HotSync, you will need to do this manually. To find out how to proceed, click here. During the installation process, make sure your Tungsten T5's battery is fully charged and that your device is connected to both a power supply and your computer. Make sure you have at least 16.7MB/16,700KB free memory on your device (how). Change all conduits to 'Synchronise the files' (how). This ensures a current backup of data normally backed up during a HotSync operation. Perform a HotSync operation. Your web browser should automatically expand the file you downloaded into a folder named "Tungsten T5 Update" which contains the Tungsten T5 1.1 Update.prc file. If your web browser does not expand the file automatically, you will need to use an expansion utility such as Allume StuffIt Expander to decompress the file. Note the folder location in which the decompressed file is saved. Prepare your device and your computer: Connect the USB HotSync cable to the USB port on the back of your Macintosh, and then insert the other end into your Tungsten T5. Connect the AC charger cable to the USB HotSync cable, and then plug it into a power outlet. You can use Drive Mode without plugging your device into a power outlet, but we recommend that you keep it plugged in to avoid losing information. Turn on Drive Mode: Tap Home . Tap Drive Mode. Select Turn Drive Mode On. Locate the Tungsten T5 on your Macintosh: Open Finder. Look for the icon named INTERNAL, representing your device in the list of available drives on the computer. Copy "Tungsten T5 1.1 Update.prc" to the Applications folder To avoid losing any information that was transferred, make sure that you follow these steps to disconnect from Drive Mode before you unplug your device from your computer. Select the Eject command from the File menu or drag the drive icon to the Eject icon on the Dock. If a confirmation message appears, click OK. Select Turn Drive Mode Off on your device screen, and then select Turn Off. Tap Home . Select INTERNAL from the dropdown list in the top right hand corner of the screen. You will see an application called T5 1.1. Tap on it to launch it. A 'Please wait' message will appear. It will take 3 to 5 minutes for the files on the Internal Drive to transfer to Program Memory. The software will then auto-launch, and the update will start. Do not disconnect the charging cable during the update process. To restore the contents of your Internal Drive: disconnect your handheld from your Macintosh. On your handheld, launch Drive Mode, then reconnect your handheld to your Macintosh. On your Macintosh, navigate to the folder where you backed up your Internal Drive. Drag the files to your Internal Drive. Alternate instructions. What is special about this alternate method? The Tungsten T5 Update v1.1 requires at least 16.7MB of free memory on your handheld in order to be installed. If your handheld is nearly full, you may not be able to delete enough applications and data to make room for the updater. Instead, we will show you how to back up your handheld, erase everything in memory, install the updater under a new username, and restore your data under the old username. Installation: Windows Installation: Mac Installation: Windows Create A New, Blank User Profile Perform a HotSync operation to back up your data. Make sure your conduits are set to "Synchronize the files" (how) and then perform a HotSync operation. Important: Because the contents of the Internal Drive are not backed up during HotSync, you will need to do this manually. To find out how to proceed, click here. Next, you will be performing a hard reset. To find out how to perform a hard reset please click here. Perform a HotSync operation with your desktop computer. Important: You will be asked to select a user or create a new account. Select New and enter a completely new username (such as "TempDelete"). Let the HotSync operation complete. Your handheld will contain none of your user data at this point. Prepare Your Tungsten T5 During the installation process, make sure your Tungsten T5's battery is fully charged and that your handheld is connected to both a power supply and your PC. Unzip the file you just downloaded and double-click the file you unzipped: Tungsten T5 1.1 Updater.exe. Follow all instructions in the installation wizard that will appear. Important: During installation, you will be asked to select a user. Choose the new username ("TempDelete") that you created. Then continue following the steps in the wizard, including a HotSync operation that backs up your personal information and transfers the updater to your handheld. The update process will auto start automatically after the completion of the HotSync operation. Do not disconnect your power cable during the process. After the update completes on your handheld, the installation wizard will ask you to perform another HotSync operation to restore your data. Important: When asked for your username, select the old username you were using before you changed it. The backed up personal data and applications will be restored to your handheld during synchronisation. After the update If you have paired Bluetooth wireless devices, you will need to re-pair those devices after installing the updater. The secure pairing files are not backed up or restored with synchronisation. To restore the contents of your Internal Drive: on your PC, open the File Transfer application. In File Transfer, click "Copy Folder from PC." Browse the files that were saved from the handheld, and click Open. Then click Refresh. On your handheld, launch the Files application to ensure the files have been restored successfully. Installation: Macintosh Create A New, Blank User Profile Perform a HotSync operation to back up your data. Make sure your conduits are set to "Synchronize the files" (how) and then perform a HotSync operation. Important: Because the contents of the Internal Drive are not backed up during HotSync, you will need to do this manually. To find out how to proceed, click here. Next, you will be performing a hard reset. To find out how to perform a hard reset please click here. Perform a HotSync operation with your desktop computer. Important: You will be asked to select a user or create a new account. Select New and enter a completely new username (such as "TempDelete"). Let the HotSync operation complete. Your handheld will contain none of your user data at this point. Prepare Your Tungsten T5 During the installation process, make sure your Tungsten T5's battery is fully charged and that your handheld is connected to both a power supply and your PC. Download and Install Your web browser should automatically expand the file you downloaded into a folder named "Tungsten T5 Update" which contains the Tungsten T5 1.1 Update.prc file. If your Macintosh's web browser does not expand the file automatically, you will need to use an expansion utility such as Allume StuffIt Expander to decompress the file. Note the folder location in which the decompressed file is saved. Prepare your device and your computer: Connect the USB HotSync cable to the USB port on the back of your Macintosh, and then insert the other end into your Tungsten T5. Connect the AC charger cable to the USB HotSync cable, and then plug it into a power outlet. You can use Drive Mode without plugging your device into a power outlet, but we recommend that you keep it plugged in to avoid losing information. Turn on Drive Mode: Tap Home . Tap Drive Mode. Select Turn Drive Mode On. Locate the Tungsten T5: Open Finder. Look for the icon named INTERNAL, representing your device in the list of available drives on the computer. Copy "Tungsten T5 1.1 Update.prc" to the Applications folder To avoid losing any information that was transferred, make sure that you follow these steps to disconnect from Drive Mode before you unplug your device from your computer. Select the Eject command from the File menu or drag the drive icon to the Eject icon on the Dock. If a confirmation message appears, click OK. Select Turn Drive Mode Off on your device screen, and then select Turn Off. Tap Home . Select INTERNAL from the dropdown list in the top right hand corner of the screen. You will see an application called T5 1.1. Tap on it to launch it. A 'Please wait' message will appear. It will take 3 to 5 minutes for the files on the Internal Drive to transfer to Program Memory. The software will then auto-launch, and the update will start. Do not disconnect the charging cable during the update process. To restore the contents of your Internal Drive: disconnect your handheld from your Macintosh. On your handheld, launch Drive Mode, then reconnect your handheld to your Macintosh. On your Macintosh, navigate to the folder where you backed up your Internal Drive. Drag the files to your Internal Drive. Restore Data After the updater completes, perform another hard reset. This wipes out the temporary username (such as "TempDelete") and temporary user data, but your handheld will retain the update. Perform a HotSync operation. Important: When asked for your user name, select the old username you were using before you changed it. The backed up personal data and applications will be restored to your handheld during synchronization. To restore the contents of your Internal Drive: disconnect your handheld from your Macintosh. On your handheld, launch Drive Mode, then reconnect your handheld to your Macintosh. On your Macintosh, navigate to the folder where you backed up your Internal Drive. Drag the files to your Internal Drive. Now, delete the temporary username you created above. On your Macintosh, launch Palm Desktop. From the HotSync menu, select User, then Edit Users. Click on the new username you created above (such as "TempDelete"). Click on Delete. When asked to confirm, select Delete.


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