Solution ID : 302

Set up a POP3 or IMAP email account on a Windows Mobile Treo

• How do I know if my e-mail account is POP or IMAP?
• What do I need to set up a POP or IMAP account?
• Set up a POP or IMAP e-mail account
• Step-by-step e-mail setup for personal e-mail accounts
• Delete a POP or IMAP e-mail account

How do I know if my e-mail account is POP or IMAP?

Personal e-mail usually falls under the POP or IMAP category. Examples of POP e-mail accounts include Gmail, or e-mail from your home Internet service provider (such as EarthLink, Wanadoo, Yahoo! or AOL). Some small businesses also use POP mail for their employees.

In contrast, Exchange Server e-mail uses a different protocol from POP or IMAP.

Not sure which type of e-mail you have? Contact your e-mail service provider or your IT department.

Note: Any e-mail that you can get only from a webpage, such as Yahoo! standard e-mail (not Yahoo! Mail Plus), is not POP e-mail. You will not be able to view these e-mails in the E-mail application. Instead, go to the web browser.

What do I need to set up a POP or IMAP account?
Before you start, gather this information:

Set up a POP or IMAP e-mail account.

1. In E-mail (from Today screen select E-mail in bottom left hand corner), press Menu and select Tools, then New Account.
2. Enter the e-mail address you want to set up (Example: johndoe@palm.com), then press Next.
3. Your smartphone will search for automatic settings associated with that e-mail type. Wait until the Status box says "Completed," then press Next.
4. Enter your information:
   • Your name: Your first and last name as you want it to appear when you send an e-mail. Example: John Doe
   • Username
   • Password
   • Save password: check this box if you do not want to enter your password every time you check your e-mail, or if you will be setting up automatic e-mail checking.
5. Press Next.
6. Enter the requested information:
   • Account type
   • Name: This is the name that identifies your account in the list of e-mail accounts in the E-mail application. It is different from "Your name" or "Username." It can be anything
7. Press Next.
8. Enter the server information:
   • Incoming mail
   • Outgoing mail
   • Domain
9. Select Options.
   1. On the first Option screen, check the box to enable automatic e-mail checking. If this is a personal account that is not behind a firewall, leave the Connection setting as "The Internet." Press Next. If this is a work e-mail account behind a firewall, contact your IT department to set up VPN and other security on your smartphone.
   2. Select Next. On the second Option screen, select how far back you want your smartphone to retrieve e-mail (default is 3 days). If your e-mail account requires SSL authentication or if outgoing mail requires authentication, check the appropriate boxes. Not sure? Contact your e-mail service provider.
   3. Select Next. On the third Option screen, select how much of your e-mail messages you want to receive when you synchronise. You can always select "Get the rest of this message" when you are reading an e-mail that was truncated. Many users prefer to get message headers or just a small portion of the message body when they synchronise, to save time or data charges.
   4. Select Finish. You will be asked whether you want to download mail for the new account now. Select Yes or No.

Step-by-step e-mail setup for personal e-mail accounts:

• Yahoo! Mail
• Gmail
• AOL Mail
• Other personal mail

Delete a POP or IMAP e-mail account.

1. Press for Today screen.
2. Select E-mail in bottom left hand corner.
3. Press Menu, then select Tools. Select Options.
4. Use the 5-way control to highlight the account you want to delete.
5. Press and hold Center on the 5-way control (or tap and hold with the stylus). The Delete pop-up appears. Tap Delete.
6. When asked to confirm, select Yes.